Box Sync quit unexpectedly Reason: ResourceNotFoundError:

Hi Michael, 

Welcome to the Box Community, I'm happy to help!

Can you please try this Microsoft fix tool to reinstall Box Sync on your PC and let us know how it goes?: https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

Regards,

France,

I run the the fix tool before and after uninstall box software. The BOX installation gives an error (see linked log).

Can you help?

regards, Michael

HI Michael, 

I'm sorry to hear that the issue persists. Have you already uninstalled and reinstall Box Sync from your computer? If not, can you try this and see if this helps fix the issue for you:

• Uninstall Box Sync
• Install Box Sync

Regards,

Hello,
Yes, I have already uninstalled and reinstalled the software several times, including possible repair tools. Unfortunately, everything has been unsuccessful so far. 

Did you receive the LOG file?

Regards,

Michael

France,

I did further tests and changed my system variables for TEMP and TMP from C:\$$TEMP to C:\TEMP and now BOX SYNC starts too !

regards,

Michael

Hi Michael, 

I'm glad to hear that you were able to resolve this and can now use Box Sync.

Thanks for reaching out and for your participation in the forum!

Regards,