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Question

Box Sync on Mac (Issues syncing and using Finder)

  • May 27, 2025
  • 1 reply
  • 11 views

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Lately, I have been experiencing issues using Finder with the Box Sync extension on Mac. When using the search bar to find files available on the Box webpage, I get a "folder does not exist" prompt.

I am also receiving "failed to upload" notifications when creating new files through Box Sync. When I go to the webpage, they are there under an untitled folder.

I believe everything has plenty of storage space left and the programs are all up to date. Any help is appreciated. Thank you

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Connor, 

Welcome to Box Community!

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!