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Question

Box Sync on Mac does not scan for new files when screensaver is on

  • May 23, 2025
  • 1 reply
  • 62 views
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I am running Box Sync on a Mac that I use regularly as a server: I ssh into it from other computers and run heavy calculations on it that produce output files in the Box Sync folder, which should then get synced to Box. However, if the screensaver is on, Box Sync never scans for new files, and so they don't get synced until I either (1) drive over to the office and wiggle the mouse to turn off the screensaver, or (2) VNC in and wiggle the mouse virtually. The computer is certainly not asleep, given that it's actively working, just the screensaver is on. Is there either a setting (on the OS or Box Sync) to change this behaviour, or is there a way I can prod Box Sync from the command line to tell it to scan for files and sync?

    1 reply

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    Hi Jeremy, 

    Welcome to the Box Community, I'm happy to help!

    I'm sorry to hear that you are having issue with Box Sync. Upon checking, there was no any recent change with how Box Sync works nor there is any update, so it may have been an update on your device that is affecting this behavior.

    Also, it looks like you are part of an organization that requires their managed users to contact your internal helpdesk for issues related to Box.

    Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this. Should your designated contact to Box need assistance from Box Support, they can always submit a ticket on your behalf.

    All the best, 

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