Skip to main content
Question

Box Sync not syncing to laptop box sync folder

  • May 22, 2025
  • 3 replies
  • 60 views
C
Forum|alt.badge.img

I have 31gb of files stored on box.com. 

On 11/26/2020, I experienced problems with syncing 10 new files that I added to laptop box sync folder. These 10 newly added files would not sync to box.com. 

I changed the file name on laptop box sync folder to trigger the auto resync, but they would not sync. 

So, i logged out of the box.com sync app on my laptop and then logged back in. 

Doing this caused box.com to re-sync the 31gb of data, After many, many hours, they resync was completed and I saw the blue checkmark next to all folders, but I did not check to see if the files were synced.... just assumed the blue check mark meant everything was ok. 

On 11/30/2020, i open my box sync folder on laptop and the folder structures are there and synced but none of the files are there and none of the files on box.com are synced with my laptop box sync folder.

can anyone offer any tips, suggestions, advice, guidance?

Thank you in advance.  

    3 replies

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!

    Have you checked with your Box Sync app if there are problem items that could be preventing your files to sync to Box.com?

    Box Sync provides detailed user notifications if a content cannot be synced. To see the list of current problem files, go to the Box Sync icon in your system tray or menu bar and select the "Error Syncing File" option. 

    If you see this notification, click it and the specific problem item and it'll open a page to our Box Sync troubleshooting guidelines on how to resolve the issue. This article contains common Box Sync issues and what to do if files are not syncing: https://support.box.com/hc/en-us/articles/360043697594-Box-Sync-Troubleshooting-Basics 

    If you need further assistance, you can always reach out to our Support team by clicking on the “Contact Support” link just above this page.

     

    C
    Forum|alt.badge.img

    Thank you for your comment and help. I really appreciate it. 

    i re-synced my 31gb of files to my laptop and everything appears to be synced and working properly. 

    C
    Forum|alt.badge.img

    Hello again!

    Its been a pleasure and I'm delighted to hear that your Box Sync is working as expected.

    Thanks again for your participation in the Box Community!

    Terms of ServiceAccessibility statement