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Question

Box sync missing files on synced computers

  • May 22, 2025
  • 1 reply
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We are using one Box account with Box Sync to synchronize folders and files between 3 Windows server 2012 R2 computers and the web.

All of Box Sync installation show Synced status, but when we right-click and select "properties" of the Box Sync folder, each computer shows different amount of files: 13597, 12743, 14160 on the computers and 29950 on the web.

We have switched off synchronization on the Web UI then re-enabled it. We have reinstalled Box Sync on these computers, but we always have missing files on the computers.

Box Sync version: 4.0.8057

Please let us know how to resolve this issue.

Thank you!

    1 reply

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    Hi Devang, 

    Welcome to the Box Community, I'm happy to help!

    This would be something Product Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates.

    Thanks for reaching out and please let us know how else we can help!

    Regards,

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