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Question

Box Sync login freezes

  • May 22, 2025
  • 3 replies
  • 79 views
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I can't even login on box sync because the login popup does not work at all. This is all I can see:

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    3 replies

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    Hi there,

    Welcome to the Box Community! I'm happy to help.

    Please make sure that your web browsers and desktop/mobile operating systems (OS) is up-to-date.

    https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support

    Check this link to uninstall and re-install your Box Sync tool.

    https://support.box.com/hc/en-us/articles/360043697434-Uninstalling-Box-Sync-Manually

    https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync

    Best,

     

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    Yes, I use windows 11. WebBrowser does not relate to this as I'm using the latest BOX desktop sync app for Windows. Reinstalling does not fix it.

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