Hi! I am trying to figure out why my files are syncing. Every time I try to sync it, it says “failed to sync, box server too busy”. I even uninstalled box sync and re-downloaded it but it still doesn’t work. It’s been like this for 5 days and I don’t know how to fix it.
Does anyone know how to fix this issue? Thank you!
Hi
Welcome to Box Community, and we’re glad to assist!
Looks like you’ve been experiencing this Box Sync error for a while now. To resolve this, we highly recommend switching to Box Drive.
By installing Box Drive using this link, Box Sync will be automatically uninstalled. Rest assured, any files that have not yet synced to Box will remain safe in your old Box Sync folder.
To learn about the differences between Box Sync and Box Drive, please see our article Switching from Box Sync to Box Drive.
For more information about Box Drive and its basic functionality, please see our article Using Box Drive Basics.
If you have any questions or concerns please let us know. Thank you for considering this change!
Hi!
Thanks for the suggestion, however, I cannot switch to Box Drive because it does not allow external drive connection. I don’t have enough space in my internal drive so Box Sync is the only application that can let me do that.
I am still looking into how to fix this problem on Box Sync.
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