We have three people in our office on three separate laptops and we all save our files to the same Box account so that we can access and collaborate. Please open a ticket for us ASAP!
Nabeel Ahmed
Direct: [personal information--redacted]
[personal information--redacted]
Hi Nabeel,
Welcome to the Box Community, I'm happy to help!
Have you checked if there are problem items on your Box Sync app? We have some troubleshooting tips listed in this article that may help in case you encounter these error notification on your Box sync app: https://support.box.com/hc/en-us/articles/360043697594-Box-Sync-Troubleshooting-Basics
Furthermore, please be advised that the option to submit a 'support ticket' is only available to all our paid accounts. If you have a personal account, the community would be happy to help work with you and provide tips that could resolve your issue.
Let me know if you have questions, and I will do my best to help!
Regards,
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