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Question

Box sync has yellow circle next to it

  • May 23, 2025
  • 2 replies
  • 14 views

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what does it mean ?

2 replies

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Hi Ziv,

Welcome to the Box Community! I'm happy to help.

  • If there are yellow icons, Box Sync is scanning your folder tree and/or syncing your content.

Mac - Yellow icon

 

Windows - Yellow icon

Here is a guide which contains common Box Sync issues and what to do if files are not syncing.

https://support.box.com/hc/en-us/articles/360043697594-Box-Sync-Troubleshooting-Basics

Best,

 

 

 


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App says synced (which I believe is correct) yet yellow disc remains.

 

The whole trouble began when my pc crashed and I reinstalled box sync. The reinstalled app refused to use the old folder even though it remained intact.

 

Is there a way to make the reinstalled app use the same old folder ?