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Question

Box Sync do not sync all folders

  • May 22, 2025
  • 1 reply
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Hello everyone,

We use box.com with 4 users (3 on Mac and 1 on PC). Everyone work from his computer with "Box Sync" turned on on each computers. From time to time when a user create a new folder on his computer (in the "C:\Users\xxx\Box Sync" folder) he is not synced with the others. When this happens, I log in box.com and I can see that the folder (or subfolder) doesn't have the "to synchronise" option checked. I can't find a way to be sure that any folder created by any of our 4 users will be automatically synchronised with the others ? And maybe there is a solution to add the option "to synchronise" to all subfolders which don't have it with 1 clic ?

Thanks for your help !

    1 reply

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    Hi Kadija, 

    Welcome to the Box Community!

    If you have content that appears in Box.com but is not appearing locally, the parent folder may be partially synced.

    When a parent folder is partially synced (hovering over folder icon displays the This item is partially synced status), new subfolders or files created within this parent folder will not be marked for Sync automatically.

    To fully sync a partially synced folder, you must unsync the partially synced folder, then sync it again.

    Thanks for your participation in the Community!

    Best,

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