Skip to main content
Question

box sync and box tools

  • May 22, 2025
  • 1 reply
  • 62 views
Forum|alt.badge.img

I am using box sync but I seem to have to install it every time I use box. I keep getting a message that box tools and box sync cannot run on the same device (Mac) but to my knowledge I do not have box tools. Why do I have to keep reloading box sync? 

    1 reply

    Forum|alt.badge.img

    Hi Pamela, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
     
    Thanks for your patience!
    Terms of ServiceAccessibility statement