Box Sync

Hi Ashika,

Thanks for your post in the Community. Can you share more detail about your situation? Have you checked out some basic trouble shooting articles like this:

• https://support.box.com/hc/en-us/articles/360043697594-Box-Sync-Troubleshooting-Basics
• https://support.box.com/hc/en-us/sections/360007552693-Troubleshooting-Box-Sync

If you have further detailed questions, you can submit a ticket with our support team to help look at this issue: https://support.box.com/hc/en-us/requests/new