I find it to be an absolute failing that box only offers service level 1 support via chat for enterprise customers. We can not continue to store critical files etc without sufficient support that is provided by even basic tech companies.
Question
Box Support for Enterprise
Hi Francisco,
Welcome to Box Community!
Please be informed that our mode of support varies depending on your account tariff and to get to our Product Support team you can always go here.
Sorry to hear about your difficulties and we'd love to assist. Will give us more details regarding your issue storing your files to Box?
We'll await for your reply!
I have a huge problem! I updated to Box enterprise option and expected to get phone support.
I recently updated to ZOOM BUSINESS and was presently surprised that it did include phone support. This helped
a great deal to resolve all my questions regarding the use of added options.
However, they did not know how to help me establish automatic loading of my video lectures on ZOOM to a folder ZOOM RECORDING
on my BOX.com. They referred me to Box.com help! Then I found that you have only phone number for sales but not for product or any other support. The support in Chat is completely useless based on the dumb robots which only list a gazillion unrelated articles!
Worse yet I could not find out any way to submit the ticket either.
PLEASE HELP!?!!
Professor Slobodan Cuk
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