Box storage limit - i have deleted files and from trash. The limit has not updated.

Hi ​@cmwp , since you're the admin, here's what to check:

• Deletion delay: Deleted items sit in Trash for up to 14 days, and purge processing is asynchronous after that — so storage usage can lag behind actual deletion. (Managing Trash)
• Retention/Legal Hold: If any deleted files are under a Retention Policy or Legal Hold, they aren't truly removed even when deleted from Trash — they're preserved and still count toward storage. Check Admin Console > Retention Policies for active holds. (About Retention and Retention Policies)
• Verify usage: As admin, go to Admin Console > Account and Billing to see current storage usage against your limit. (Viewing Organization Storage and Bandwidth Usage)

If files are confirmed deleted, not on hold, past the 14-day window, and the number still hasn't updated, contact Box Support to investigate — this is likely an account-specific issue requiring their direct review to restore full access.