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Question

Box Storage Incorrect

  • May 23, 2025
  • 1 reply
  • 44 views
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Box says my storage is almost full at 9.7 GB, but the folders on my account say they add up to around 5.5 GB.

Deleting files doesn't affect the 9.7 GB reading either.

Please help. 

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to assist with your storage issue. 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

    Hope it helps! 

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