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Question

Box Storage doesn't empty

  • May 23, 2025
  • 1 reply
  • 19 views

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Hey there,

my Box is apparently full, but even after deleting big files, the storage doesn't change. Even deleted from the trash folder, but still, nothing changed.  

Does anyone have a solution for this? Thanks in advance!

1 reply

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Hi there, 

Welcome to Box Community and glad to help! 

Great news! We've ran the script to correct your file and folder counts. You may check your current storage in box.com> Account Settings> Used Storage. 

Thanks for posting,