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Question

Box Storage doesn't empty

  • May 23, 2025
  • 1 reply
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Forum|alt.badge.img

Hey there,

my Box is apparently full, but even after deleting big files, the storage doesn't change. Even deleted from the trash folder, but still, nothing changed.  

Does anyone have a solution for this? Thanks in advance!

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to help! 

    Great news! We've ran the script to correct your file and folder counts. You may check your current storage in box.com> Account Settings> Used Storage. 

    Thanks for posting, 

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