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Question

Box Sign will not load

  • May 23, 2025
  • 1 reply
  • 35 views

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I have documents I would like to have sent for signatures but the signature PDF to request signatures has not worked for several days now. I get a message saying "Oops! Looks like we hit a snag" followed by a "Reload the page" button. 

The signature page used to load, but hasn't loaded for any client for a number of days now. I have tried to load over 100 times with zero success. 

1 reply

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Hi Rick, 

Welcome to Box Community and I'm here to help! 

You may have hit your limit for the total numbers of docs to be sent for e-sign. Please check your account type and find out if you've reached your limitation here

Hope it helps! Let us know if you need further assistance.