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Question

Box Sign Text Input Stopping Completion

  • July 11, 2025
  • 2 replies
  • 54 views

Hi,

 

When using box sign, we’ve found as soon as we add a text input on a document when self signing, the sign and finish buttons vanish/are disabled.

 

This wasn’t an issue previously - I’ve tried changing order, filling it in vs leaving blank, no difference. Has there been a change or something recently?

Many thanks,

Jonno

2 replies

Rona Box
  • Community Manager
  • July 12, 2025

Hi ​@jgibb-uk

Welcome to Box Community and we’re glad to assist!

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing case and a member will stay in touch. 

 

Thanks for posting, and we look forward in getting this sorted out very soon!


mjskul
  • New Member
  • July 15, 2025

Any resolution to this issue?