Box Sign - "having trouble processing your document"

Hi 

Is there a resolution to this issue? When I send the document for signature, the recipient / person that has been assigned to sign is facing the same issue. I have tried sending the document twice, deleted the request and processed a new request, problem persists. Looking for a solution at the earliest please

Regards

Anand

We're still waiting on our customer to perform some HTML capture for troubleshooting. We did find that some traffic from our organization to Box was being blocked on one of our firewalls, so also looking at it from that angle. 

Just wanted to follow up if this issue has been resolved. Could you please update the status here

Hi, I'm also experiencing this issue. Is there any guidance available to resolve it?

Hello,

My colleagues and I are also running into this problem today. Uploading documents to Box Sign is giving us the same error message, and it seems like if document does manage to go through, the recipients have trouble opening it on their end.

Any help is appreciated!

Thanks,

Jonathon

This turned out to be a firewall issue on our side. Adding a rule to allow this traffic fixed the issue.

Hi Sean,

Thanks for your help! I'll share your comment with my IT department.

Jonathon

Hello-

I have tried 3 times now to send this document to my boss to sign. Each time this error message comes back. I have sent others and they work just fine today.

Please see below: