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Question

Box sign - bounced email

  • August 18, 2025
  • 1 reply
  • 32 views

  • New Participant

Hi, I’m getting bounce backs from valid emails that I have used in Box sign previously. We did have a DNS problem earlier today, but this is resolved and emails are working fine. However, there remains this error with Box - can someone help, please?!

1 reply

Rona Box
  • Community Manager
  • August 18, 2025

Hi ​@DRC

Welcome to Box Community and we’d love to assist! 

I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

 

Thanks for posting, and we hope to get this sorted very soon!