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Question

Box shuttle -frustration getting onboarded.

  • May 23, 2025
  • 1 reply
  • 13 views
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I have been trying for 2 days to do a self directed migration and I can't seem to get the right information.

When I try to log in here https://shuttle.cloudfastpath.com/cfp/#/login 

it says my account is inactive.

 

Ive done the survey, ive readl all the articles.

shuttle support keeps asking for my shuttle account name. All I can provide is the email address which i am trying to register.

I keep getting links to articles I've followed... I just need someone that knows the onboarding to be able to use shuttle so I can migrate my data.

this is my case number  #2748447

thanks


Victor

    1 reply

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    Hi Victor,

    Welcome to the Box Community! I'm happy to help.

    I see that we’ve already addressed your request via ticket #2748447.

    A teammate is sending a communication out through this case number as of this time.

    Please reach out if there’s anything else we can assist with!

    Best,

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