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Question

Box shows I have 5.3GB used of 10GB however Box is empty

  • May 23, 2025
  • 1 reply
  • 73 views
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Please ran the script that will recount all of the files.

    1 reply

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    Hi Hayato,  

     

    Welcome to Box Community and glad to help! 

     

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

    Should you experience the same issue in the future, please let us know

    (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect).

     

    Thanks for posting!

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