Right now I've 33.7 MB of files in my account but my storage usage shows only 24.2 MB used. Storage is being shown less than what is occupied. I had this issue a few months back when storage was being shown more than the used storage space, someone had ran a script on my account post post this is occurring. Kindly someone help me fix this.
Hi Dhruv,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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