Hi team please help with is.
delete many files and removed from trash but my box drive showing as full.
Question
Box showing full even after deleting the files.
Hi there,
Welcome to the Box Community!
The issue that you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect
I've gone ahead and ran a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency.
You should see the correct storage size in your account now.
Hi. I have the same issues. I have several accounts where I deleted all the files however it shows as being full...and of course is offering to buy more storage.
I have deleted all files 3 months ago and still not the drive is not empty. How do you suppose I will even consider buying more storage when you have a mojor issue like this?
Can you fix this?
Accounts: rodica.gcristea@yahoo.com, gheorghe.gcristea@yahoo.com, gc_i5mobile@yahoo.com
Hello Box team,
I have the same problem with my box account: (Redacted Email).
Even though I have deleted many files and removed from trash but the storage is still showing almost full. Please help! thank you!
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