read the you could run a script to make my storage be as it should be.
I did delete a big amount of data, and it seems it's not reflected on my storage.
Could you please run that script ?
Thank you !
Question
Box showing full!
Hi Philip,
Welcome to the Box Community!
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
Hi
Still have the same problem!! just uploaded 800mb of data and the box is showing as full again!!
Please help.
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