Box shorcuts on my mac are not working properly. Some files are npt updating in box and I keep getting cloud icons with '!'

Hi Melina, 

Welcome to the Box Community, I'm happy to help!

This would be something our Product Support team would like to investigate with you and may require specific account information. 

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

Please check your email for details and updates.

Best,