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Question

Box says storage is at 8.5 GB but it's not

  • May 23, 2025
  • 1 reply
  • 10 views
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Hi - I cleared out a bunch of files but Box still says I'm using 8.5 GB out of 10 GB.  Can that be checked or reset.

 

Thank you

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 23, 2025

    Hi Lisa, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!


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