Box Reset

I have tried the below but still get the same message 

To reset Box Drive on a Mac:

1. Quit Box Drive if it is running. If necessary, use Activity Monitor to force quit the Box process.
2. Navigate to your ~/Library folder. From Finder, click Go. Then press and hold the Alt (Option) key and, from the Home menu, click Library.
3. Ascertain whether any files exist in ~/Library/Application Support/Box/Box/unsyncedFiles. These are files that have not been uploaded to Box.  If these files do exist, and if you want to keep them, copy them to any location outside of ~/Library/Application Support/Box/Box/unsyncedFiles (such as your desktop).  Proceeding with the steps below will delete these files.
4. Delete this folder: ~/Library/Application Support/Box/Box
5. Refer to this section to determine whether Box Drive is operating in kernel-based or FPE mode. From Terminal, run the following commands to clear Box preferences based on the mode:
   • If Box Drive is in kernel-based mode, run command: defaults delete com.box.desktop
   • If Box Drive is in FPE mode, run command: defaults delete com.box.desktop; fileproviderctl domain remove com.box.desktop.boxfileprovider/Box
6. Launch the Box Drive application, and follow the prompt to log back in.

If you are still having trouble, please open a support ticket.