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Question

Box relay see who made request

  • May 22, 2025
  • 1 reply
  • 25 views

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I've set up a relay for requesting the password to a password-protected document within a shared folder. 

- When someone manually triggers the relay, a task is assigned to me to share the password. Once I approve (or reject), the workflow starter then receives a notification an email with the password.

However, I want to be able to see who manually triggered the relay, but when a co-worker tested it, it showed that I requested it. This won't help manage who gets the password, if I can't see who is triggering the relay. How can I set this up to see who triggers the relay?

1 reply

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Hi Ellen, 

Welcome to the Box Community!
This would be something our Product Support team can investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
 
Kindly check your email for details and updates. Please come back and let us know how it went with support!
 
Regards,