Hi there,
My Account ID is:
[personal information--redacted]
Storage Used shows that My space is 10.9 GB of 10.0 GB
Whereas the actual stored files size is not exceeding 6.0 GB
I've removed a bulk of files to free some quota but unfurtunately it still showing a the same wrong quota.
Would anyone help me to resolve this issue?
Regards
I have the same problem.
Storage Used
10.0 GB of 10.0 GB
But my real storage size is max 490 MB. Trash is empty.
Can anyone help me?
Best regards
Hi there,
Welcome to the Box Community!
Both account has been updated. Kindly check your storage. You may also check this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks!
Hi there,
Welcome to the Box Community!
Both account has been updated. Kindly check your storage. You may also check this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks!
I too am having the same problem. Something is taking up 3GB of storage yet my storage is completely empty. Temporary access to my account granted.
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