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Question

Box Quota Exceeded

  • May 23, 2025
  • 2 replies
  • 28 views
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I am suddenly not able to sync files.  The error message is Box Quota Exceeded.  I was not receiving these messages until I started using my second computer to which both computers are linked to the same account.  How do I solve this problem.

Howard

 

    2 replies

    C
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    Hi Howard, 

    Welcome to the Box Community, I'm happy to help!

    I've ran the script that will recount all of the files and how much storage is being used in your account, you should now see the correct storage size available in your Box and should be able to sync files. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

    To learn more about this behavior, please take a look at this article: Storage Usage Or File Count In My Account Is Incorrect

    Please retry syncing your files and let us know if you are still having issues.

    All the Best, 

    C
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    I am having this problem all the sudden and it is a real problem. Is the amount of space I am using on BOX not accurate to what it says on the sidebar? It says I am using 3.9 GB of storage of the 100 GB total I have for my account. Please help!! Cain Hoy

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