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Question

Box prolem

  • March 6, 2026
  • 1 reply
  • 15 views

How do I create a ticket for a Box issue? When creating new folders, instead of one folder, Box is creating two. Also, when saving a document to Box, Box is saving it twice making a new version of the saved document.

1 reply

Rona Box
  • Community Manager
  • March 9, 2026

Hi ​@cneser

Welcome to Box Community, and let me assist with your duplicate folders. 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we will reach out to you shortly. 

 

Thank you for the continued support in the community!