Box Preview not working on Box App

Question

Hiya,
A few of our team are experiencing issues with uploads and previews. Although files appear to have been uploaded, some members of the team can not access them through the App on their phone.
I've attached a screenshot of what it says.

This has been ongoing for a while now.
Are there any steps that can be taken to fix this please?

community-manager · Answer

Hi Christine,Welcome to the Box Community, I'm happy to help!I understand that your members are having issue previewing files via the Box for iOS app.Box for iOS currently leverages both Apple and Box's preview technology for viewing files. There are some limitations in how it displays some files which may cause inconsistencies between what you see on Box.com and our iOS app. Often times we see this with heavily formatted spreadsheets or PDF annotations and password protected Office files.If you are having trouble previewing a file, try opening it in one of our partner apps like CloudOn or GoodReader. These apps have their own previewers and have built-in Box integration.For more information, please check out this article: https://support.box.com/hc/en-us/articles/360043693834-Box-for-iOS-Frequently-Asked-QuestionsBest regards,

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