Box Powerautomate Troubleshooting

I’m building a Power Automate flow that saves incoming email text and attachments to Box. The flow works when I point “Create file” directly at my Invoices folder, but when I try to save into a client-specific subfolder (e.g. Invoices/<ClientName>), the action fails with the error “Only admins can create folders in the root due to enterprise security settings.” The client folders already exist in Box, so I don’t want to create anything new—just upload into them. It looks like Power Automate is interpreting my dynamic folder path as a root path instead of using the existing subfolder. I need guidance on how to reliably target existing client subfolders by variable without triggering root-folder creation errors.

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Hi @Casselini,

Welcome to Box Community and we’re glad to assist!

It indicates that you have already collaborated with one of our team members. Since you have created a new case, please keep an eye out and someone from Box Product Support team will reach out through email.

Thanks for posting, and we hope to get this sorted out very soon.

Hi @Rona Box
I also have the smilar issue for Microsoft PowerAutomate RPA for saving incoming email attachement, I don’t create the folder & try create in my own private Box folder, it also show the error “”Only admins can create folders in the root due to enterprise security settings.” ”

Hi @Wes Jian,

Welcome to Box Community, and thanks for joining the thread.

I understand that you're experiencing the same error as @Casselini regarding Power Automate. In order to assist, I'm going to open a new case and a member from Box Product Support team will reach out to you via email.

Please keep an eye out, and thanks for posting!

@Rona Box I have not heard a response for my case in a few days.

Could you please direct me to someone who can help me with my issue?

Thank you.

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