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Question

BOX online real-time edit won't save changes

  • May 22, 2025
  • 1 reply
  • 28 views
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We are editing one of our excel files in BOX in real-time 2-4 people parallel. Up until now all the changes were saved and file was up to date in no time. Today our full team received the following error:

BOX__64vJ1wxuLuCE7-_SP75ghw.png

We tried other files to modify, but received the same error. Created a new folder, uploaded a new excel file, but again received the same error.

What could be the problem?

    1 reply

    C
    Forum|alt.badge.img

    Hi Fruzsina, 

    Welcome to the Box Community!

    I'm sorry to hear about the trouble editing your files via Excel online. We have a few tips that may help:

    • Can you try to clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
    • Try logging in to your Box and edit using excel online using different browsers and see if it makes any difference
    • Try disabling add-ons or extensions on your browser and see if this fix that issue for you.

    I have also went ahead and submitted a ticket on your behalf with our Product Support team so they can help look into this.

    Thanks for your patience and please let us know how it goes!

    Best,

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