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Question

Box on MacOS Big Sur Version 11.7.1

  • May 23, 2025
  • 2 replies
  • 54 views
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Hi,

I updated my MacBook Pro (Retina, 13 inch, Mid 2014) to the latest software version MacOS Big Sur Version 11.7.1, but the Box Drive is getting this error: "Box Drive has encountered an error on startup that requires you to manually move your existing Box folder. Check out this article to fix the problem. If the problem persists, contact Box support to find other solutions to the problem". 

I have tried multiple times to manually move aside my existing Box folder without getting it to work. 

Could you please help me. 

Tanks

    2 replies

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    Hi Esteban, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    All the Best, 

    C
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    Hi Esteban and France,

    I am having the same issue with my laptop, which seems to be exactly the same as yours. Is Box working now? What would you suggest me to try? I sent email to Box support but haven't received any response.

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