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Question

Box not updating

  • May 23, 2025
  • 2 replies
  • 27 views
C
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This is useless. I have been having this issue for months. If we need to create a support case then have a link where we can do so!!!!

I get this message repeatedly:

Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

"Here" only takes me to a forum where others are having the SAME issue

    2 replies

    C
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    Hi Sherry, sorry about that, the language is not clear at all.

    This is the developer forum, and I think the message means the support forum.

    I'll move this message to the support forum.

    C
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    Hi Sherry, 

    Welcome to Box Community! 

    Sorry to hear about your issue updating Box and let me assist. 

    We'd like to start with the following: 

    • What is the Operating System running in your machine? Find out if you're running the supported Operating System to use Box. 
    • What is the current version of your Box application? 
    • Are you receiving an error, could you attach a screenshot here? 

    We'll await for your reply! 

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