Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.
This is the what I got
Question
Box not syncing/loading on desktop
Hi Stephanie,
Welcome to the Box Community, I'm happy to help!
I'm sorry to hear that your Box will not load and sync into your Desktop. Can I have you try to manually reset your Box Drive app following the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics#h_f06d8b53-65dd-42bf-9e48-f61a8b717044
Let us know how it goes and if you have questions!
Regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.