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Box not SENDING verification code to e-mail

  • October 8, 2026
  • 1 reply
  • 12 views

Box team:

Hello. I have been a user since the 2010's (if not even earlier), and my log in id. (and e-mail) is, and has always been the same.

Starting some time in July 2026, your web site stopped sending notifications to my e-mail. Whenever I try to log in, I type in my id and password correctly, your web site accepts them, but says it needs to verify by sending me a code, but the code never arrives. I can see from my e-mail service that no message has been sent to my address.

I am locked out of my account for no apparent reason; can you help?

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • October 9, 2026

Hi ​@TWCaja, 

Welcome to Box Community, and we’re going to review your email address to ensure that are correctly receiving Box notifications! 

 

I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.

 

To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:

  • box.com
  • notify.box.com
  • reply.box.com
  • track.box.com

It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. 

 

Please add noreply@box.com and no-reply@box.com to your email contacts and kindly request that emails from the domains mentioned above be included in the email allow list (Safe Sender) to ensure that Box messages are not blocked.  Please review this article: Troubleshooting Issues with Email Notifications

 

Hope it helps! Let us know if you have questions. 

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