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Hi,

 

I’m trying to set up an authenticator app and Box is not accepting any codes from it. I switched to SMS and finally email - none of the codes that Box is sending are accepted during login.

Can you help?

H B41N5

Hi ​@B41N5, 

Welcome to Box Community, and we’d love to help regain your Box access. 

I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

 

Thanks for posting and we look forward in getting this sorted out very soon!

 

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