Box said it couldn’t open and to send in logs. I sent in the logs and it tells me to create a support case on the forums. It mentions open files and that it will close them. I had just logged onto my computer and didn’t have open files. I’m not sure if the problem still exists.
Hi @Joyful,
Welcome to Box Community, and we’re glad to assist!
Allow me to create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch.
Thanks for posting, and we hope to get this sorted out very soon.
Thank you!
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