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Question

BOX not creating folder in Windows

  • May 22, 2025
  • 1 reply
  • 15 views

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I have downloaded Box Drive and logged in, however it is not creating a folder in file explorer. 

When I go to synced in Box Drive it tells me to download Box Drive to access it on my desktop. 

Am I missing something? It is as if it thinks I am still on the website and giving me no prompt to sync to my PC.

1 reply

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Hi Robert,

Welcome to the Box Community! I'm happy to help.

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best,