Skip to main content
Question

box no opening files

  • May 23, 2025
  • 1 reply
  • 7 views

Forum|alt.badge.img

continuous lagging wont open our files multiple user with the same issue 

1 reply

Forum|alt.badge.img

Hi Cindy, 

Welcome to Box Community and glad to help! 

In order to assist you, can we confirm these details? 

  • Where are you opening your Box files, is it through the Box website or your local Box folder? 
  • If it's the latter, can I confirm both your Box version and Operating System? 
  • Is there an error message that you could share in this forum? 

We'd love to further assist!