Dear Team,
A member of our company, <personal information-redacted> is unable to log in to BOX.
When attempting to log in, the following message appears: "No credentials."
Could you please confirm the status of his account?
Thank you for your assistance.
Sincerely,
Hi Norihiko,
Welcome to Box Community and glad to assist!
Upon checking, the email address you've indicated does not have a Box account. Please sign up with Box instead.
To sign up you can visit this article.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.