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Question

Box Issues with MacBook Pro

  • May 22, 2025
  • 1 reply
  • 73 views
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I had my box drive software uploaded to my MacBook Pro. It has worked for years.  Today it would not allow me to open up a PDF file that I had on it.  It kept saying it was downloading the file but it wouldn't let me.  I uninstalled and tried to re-install. Then I had an error saying that I am trying to install a new box onto an old one. Or something like that.  Then it said for me to create a troubleshoot ticket which I did not know how to do.  Please let me know if this is where I need to go to.  So far it's been a very frustrating process.  

    1 reply

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    Hi Aaron,

    Welcome to the Box Community, I'm happy to help!

    Can you please do a clean uninstall of Box Drive from your MacBook following this article: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive 

    After you've completely removed traces of Box Drive from your computer, restart your Mac, and download the installer of Box Drive here and complete installation process.

    Thanks for reaching out and let us know if you have any questions!

    Regards,

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