Need assistance in downloading large file from Box VDR in collaboration with BlackRock. We are able to download all documents except this one large excel file. We have already tried the FAQ suggested fixes for this problem.
Please let us know who we should contact to resolve this issue and open up a ticket.
Hi there,
Welcome to the Box Community!
For me to check, may I please have the following:
Here's an article that will help you with your download issue: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files
Looking forward in assisting you.
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