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Box is saying storage is full (10 / 10 GB used) but i can only see about 3 GB of files

  • May 22, 2025
  • 12 replies
  • 45 views
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I have tried clearing so many files and bring it down, now it says 9.5 / 10 gb but there should be about 6 GB free or more.

 

I also cleared the trash folder to free up some room

 

It seems like there is about 6 or 7 gb of unaccounted for space missing

EDIT:

According to this thread, the support team can fix this known issue with a script.

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

How do i get the support team to run the script on my account?

    12 replies

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    Hi there, 

    Welcome to the Box Community!

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

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    I have a similar problem. the setting shows

    Storage Used

    102.0 GB of 100.0 GB

    but my account is empty. I have deleted all the files.

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    I also have the same issue : 1,14 GB free of 15Gb whil the drive and trash is empty for the last month

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    I have deleted all the files from box, but it shows that the quota is full. How to reclaim the space

     

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    Hi from Brazil, I have the same problem.

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    It shows that I am using 2.3GB of 10GB but it says I am out of storage.  forcing me to buy more.  How do I fix it.

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    I have this issue as well. How do I contact Box support? I can't find an email address anywhere.

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    Hi, I too have the same problem!

Help me!

11.2GB of 10.0GB used
But I deleted all data!
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    I am also having this exact same issue.. There are no files on my account and yet it is saying that 35gb of my 50 are used.. This seems like a problem and could lead up to being a costly one for you, Box, especially if people are paying for said storage and you are taking it from them..

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    so do I

    No way to recover one of my folders, even if I delete files in the box.sync desktop app, or in the console, It is a mess.... any help available?

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    I have the same problem. Please run the script to free space of my entire account. Thank you

     
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    I have the same problem. Please help me reset the storage count? How can i prevent this from happening again? Don't reach max storage amount?

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