Box is not working

Hi Cindy,

Welcome to Box Community and glad to assist! 

Are you and your team still experiencing this error? If so, can you follow these troubleshooting steps? 

• Updating your browser to the latest version
• Clearing your browser's cache
• Using Box with an alternate browser, computer, or network. 
• Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
• Temporarily disabling any plugins/extensions in your browser

Thanks for posting!