In addition, my desk short cut does not open Box
None of my files on quick access will not open
The following error is received when trying to open box files.
Question
Box is not syn to file explorer
Hi Cindy,
Welcome to the Box Community, I'm happy to help!
I understand that you've encountered an issue while trying to access Box Drive and your files in it, I'm happy to help!
Can you check if Box Drive installed and running? Please launch the Task manager on your windows computer and see if "Box" is on the list of running applications. If it's not, please try to launch the app manually by typing "Box" or "Box Drive" in the search field of your desktop and then double click the app. It may prompt you to login, you just need to login with your Box credentials and then check if you can access your Box Drive or these files again.
Let me know how it goes and if the issue persists!
Regards,
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