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Question

Box is asking to connect on iTunes on iPad

  • May 22, 2025
  • 1 reply
  • 15 views
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Hi Box Community;

I'm managing a park of iPads with the MDM Meraki for an non-lucrative association.

I just got two new iPads to configure but everytime I push the BOX application on the iPad, it keeps asking me to connect it to iTunes, which I do but it it does nothing. All other apps seems to be installing just fine, the problem is only with BOX.

Anyone got a clue what could be causing this ?

    1 reply

    C
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    Hi Sebastien, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
     
    Please check your email for details and updates.
     
    Thanks for your patience!
     
    Best,
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